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- Adapter
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- Software
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Q: I have a user account online ebiz2u.com.my but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with ebiz2u.com.my . The password will be sent automatically to the registered email address.
Q: I have a user account with ebiz2u.com.my , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from ebiz2u.com.my without creating an account ?
It is not possible because after created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: What kind of delivery options do ebiz2u.com.my offer ?
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Q: What kind of payment options do ebiz2u.com.my offer ?
Supported Secured Online Payment:
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| VISA | MasterCard | MEPS | ||
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| FPX | Mobile Money | PosPay | ||
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| WEBCASH | MEPS CASH | Accept RMB (Chinese Yuan) | ||
Accept payments from these banks:
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| Maybank | Maybank2u | Maybank2e | ||
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| Bank Islam | Public Bank | PBeBank | ||
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| Hong Leong Online | CIMB Clicks | AmBank | ||
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| AmOnline | Alliance Online | RHB Bank | ||
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| EON Bank | ||||
BELOW FAQ SECTION ONLY APPLICABLE IF YOU OFFER NBE PAYMENT OPTION
Q: When I click on the button "Credit Card Payment with NBE", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q: I came across the name NBE in ebiz2u.com.my, what is NBE ?
ebiz2u.com.my accepts online credit card payment using NBE and it is a secure online system that offers our customers safe transaction over the internet. NBE also uses 3D secure where extra authentication from the bank is required.
Q: Why do I have NBE in my credit card transaction records rather than ebiz2u.com.my?
Do not worry because our payment gateway partner, NBE (owned by Netbuilder (M) Sdn.Bhd) collects payment on behalf of ebiz2u.com.my
Q: How it Works?
In Compliance with:
Q: Why my payment was declined?
This could be for many different reasons, however, NBE is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:
- Some of the card/personal details entered does not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorisation system
-- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.